Help & FAQs

Forme Living Co. is an Australian-owned furniture brand making modern sofas and accent chairs for houses and apartments. Our sofas arrive compressed in compact boxes, so they're easier to move, deliver and set up than traditional bulky furniture.

A traditional sofa arrives as one large piece that has to be carried in whole. Ours are compressed and packed into manageable boxes, so they fit through tight lifts, narrow corridors and awkward stairwells that a standard sofa can't get through.

No, we sell online. Our Why No Showroom page explains why. To see and feel a fabric before you order, you can order a free Fabric Sample Pack, and our 30-Day Comfort Guarantee gives you time to try your sofa at home.

Yes. Interior designers, property stylists and other trade customers can apply through our Trade Application page.

A compressed sofa is vacuum-packed so it can be delivered in smaller boxes that are easier to handle. Once unpacked, it starts expanding straight away and gradually returns to its intended shape.

Our sofas use high-resilience foam that can be compressed for transport and still recover its shape. When you remove the packaging, air flows back into the foam and the sofa starts expanding immediately.

Allow 48 to 72 hours for the foam and upholstery to fully settle. Room temperature, airflow and how long the sofa has been packed can all speed this up or slow it down.

Not straight away, and that's normal. When you first unpack it, your sofa may look flatter, firmer or more creased than in our photos. Most of the shape comes back fairly quickly, and the rest settles over the next two to three days. Shaping the cushions by hand and steaming the fabric will speed this up.

Yes. You can use your sofa shortly after unboxing while it keeps expanding. It may feel a little firmer or look less full for the first couple of days.

Yes. Wrinkles, creases and compression marks come from the vacuum packaging and aren't a sign of a fault. They soften as the sofa expands and the fabric relaxes, and a garment steamer gets rid of them faster.

Use a garment steamer and keep it moving in slow, even sweeps across the fabric. Don't hold it against one spot or let any area get wet. The heat and moisture relax the fabric so the creases drop out, and you'll often see a difference within minutes on folds and compression marks. Gently shape and plump the sofa as you go, and keep air moving around it.

• Remove all plastic packaging as soon as the sofa is unpacked.
• Leave plenty of space around each section so air can circulate.
• Shape and plump compressed areas by hand.
• Keep the sofa in a warm, well-ventilated room.
• Give it up to 72 hours to fully settle.

No. Our sofas are designed for compressed delivery and use high-resilience materials chosen because they recover after compression and hold their shape through everyday use. Once fully expanded, the sofa performs the same as it would if it had never been packed.

Each product page lists the sofa's full dimensions (width, depth and height), the fabric and colour details with close-up photos, and how many boxes it comes in with the size of each box. We recommend measuring your room before you order.

Our boxes are much easier to get through tight spaces than a traditional sofa. Check the box dimensions on the product page against your doorways, lift, stairwell and hallways before ordering.

Most boxes weigh between 10 kg and 30 kg, depending on the model and configuration. The lighter ones are a one-person carry. For the heavier ones we recommend two people, especially on stairs. Delivery is to your front door, so it helps to have someone on hand to carry the boxes inside.

No tools are needed. Unbox the sofa, put it in position and let it expand and settle over the first few days.

Our sofas are built with deep, high-resilience foam. The seat is supportive but relaxed, and it will feel a little firmer for the first couple of days while it finishes expanding. Full dimensions are on each product page, so you can compare the seat with the sofa you have now.

Yes. Order a free Fabric Sample Pack to see the colours and feel the textures at home before you buy.

No, the covers are fixed to the sofa and can't be taken off for washing. Clean spills as soon as they happen and follow the care instructions for your sofa.

Vacuum regularly with a soft brush attachment and clean spills as soon as possible. Each sofa comes with its own care instructions, and following them is a condition of your warranty.

Yes, with a few things to keep in mind. Because the covers aren't removable, spills need cleaning straight away. Claws can catch or pull the weave, and pet damage isn't covered by our warranty. If you have a cat or dog, order a free Fabric Sample Pack first to see how each fabric holds up.

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal and Afterpay.

Yes. Choose Afterpay at checkout to split your order into four payments, subject to Afterpay's approval and terms.

Yes. All prices are in Australian dollars and include GST.

We deliver to every Australian postcode. Delivery options and fees for your address are shown at checkout. For full details, see our Shipping & Delivery Policy.

Delivery fees depend on your postcode, location and freight requirements, and are calculated at checkout.

WA, TAS, NT and some regional, remote, island or hard-to-service areas may need an extra freight contribution or a separate delivery quote. If your postcode is outside our standard network or needs an updated quote, we'll contact you before dispatch, and you can choose to go ahead or cancel for a full refund.

Yes. Free Click & Collect is available by appointment from our Erskine Park, NSW warehouse. We'll contact you with collection details once your order is ready, so please wait for our confirmation before coming in. Bring a suitable vehicle and any help you need to load your order safely.

In-stock orders are usually dispatched within 1 to 2 business days. Order before 10am Sydney time on a weekday and you may get same-day dispatch and next-business-day delivery to selected east coast areas; where it's available, you'll see the option at checkout.

Once dispatched, delivery usually takes:

• Sydney metro: 1 to 2 business days
• Melbourne and Brisbane metro: 1 to 2 business days
• Adelaide metro: 2 to 3 business days
• Perth metro: 5 to 7 business days
• Tasmania and Northern Territory: about 5 to 9 business days
• Regional and remote areas: allow extra time depending on your postcode

These are estimates and can change with freight volumes, weather, public holidays and courier conditions. Once your order is on its way, Direct Freight Express will send you tracking details, including the scheduled delivery date.

Standard delivery is to your front door or ground-floor entry point. It doesn't include carrying items upstairs or into a particular room, unboxing, assembly or removing packaging, unless you've arranged this separately with us.

Usually not. Deliveries generally go out under Authority to Leave, so please make sure there's a secure, weather-protected spot at your address. If the courier can't leave your order safely, it may go back to the depot and redelivery fees may apply.

We can't schedule delivery for a specific date. If you'd like us to hold your order until a certain date, email hello@formeliving.com.au as soon as possible after ordering, and we'll do our best to accommodate it as long as the order hasn't been dispatched.

A pre-order reserves stock before it arrives in our warehouse. The product page shows when an item is on pre-order and its estimated dispatch timeframe.

Pre-order dates are estimates and can change because of shipping schedules, port clearance or production delays. If the timeframe changes significantly, we'll email you.

Yes, as long as your order hasn't been dispatched. Email hello@formeliving.com.au with your order number as soon as possible, and we'll change or cancel it free of charge. Once it's on its way, our Returns Policy applies.

Our 30-Day Comfort Guarantee gives you time to try eligible sofas, accent chairs, ottomans and sofa modules at home after they've been unboxed.

Because compressed furniture needs time to expand and settle, we ask that you live with your item for at least 14 days before requesting a Comfort Guarantee return. If it isn't right for you, you can request a return within 30 days of delivery, as long as it meets our return conditions. See the full 30-Day Comfort Guarantee for eligibility and fees.

Yes, under the 30-Day Comfort Guarantee. The item needs to be clean, complete, undamaged and suitable for resale. We may decline a return if there are stains, odours, pet hair, pet damage, smoke exposure, mould, missing parts, heavy use, misuse or other damage.

If your item is unopened, unused and still in its original packaging, you can request an unopened boxed return within 30 days of delivery. You'll need to arrange and pay for the return transport. Full details are in our Returns Policy.

It depends on how you'd like to be refunded. For an unboxed Comfort Guarantee return, choose store credit and we'll waive the $149 return fee, or choose a refund to your original payment method and the $149 fee applies.

For unopened boxed returns, you cover the return transport. The original delivery fee isn't refundable unless Australian Consumer Law requires it.

For an unboxed Comfort Guarantee return, no. Once compressed furniture expands, it won't fit back in its box. For an unopened boxed return, yes: the item must be unused and still in its original, intact packaging.

No. Once unpacked and expanded, the furniture can't be compressed back into its box. Please check the product dimensions, box dimensions, delivery access and your room measurements carefully before ordering.

Email hello@formeliving.com.au within 48 hours of delivery where possible. Include your order number and clear photos of the packaging, the product and the issue so we can sort it out quickly.

Yes. Sofas, accent chairs, ottomans and sofa modules come with a 5-Year Limited Warranty. Smaller accessories, add-ons, care items and other non-structural products have a 1-Year Limited Warranty unless the product page says otherwise. See our Warranty page for full terms and exclusions.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty doesn't cover change of mind, comfort preference, normal wear and tear, stains, odours, pet damage, accidental damage, misuse, poor care, improper cleaning, commercial use, or damage from moving or storage. Wrinkles, creasing, softening and some shape variation in the first 72 hours after unboxing are normal and aren't faults.

Email hello@formeliving.com.au with your order number, proof of purchase, a description of the issue and clear photos or videos.