Help & FAQs

About Forme Living Co.

Forme Living Co. is an Australian ecommerce furniture brand creating elevated, modern sofas for real homes, apartments and everyday living. Our sofas are delivered compressed in compact boxes, making them easier to move, deliver and set up than traditional bulky furniture.

Forme sofas are designed to combine considered style, comfort, and easier delivery. Instead of arriving as one large, difficult-to-move piece, our sofas are carefully compressed and securely packed into compact, manageable boxes. This means effortless delivery through tight lifts, awkward stairwells, and narrow corridors.

Compression Technology & Expansion

A compressed sofa is carefully packed using compression technology so it can be delivered in smaller boxes. Once unpacked, the sofa gradually expands into its full shape.

Our sofas are engineered to compress and designed to perform. We use layered, high-resilience foam and supportive internal structures that can be gently compressed using specialised equipment. This reduces delivery size while preserving material integrity. Once unpacked, the sofa begins expanding straight away and will continue to soften, settle and take shape over the first 48–72 hours.

Yes. Although it arrives compressed, the sofa is designed to expand into a full-size, comfortable sofa. After unboxing, it may need some time to fully settle into its intended shape.

Your sofa will begin expanding as soon as it is unpacked. We recommend allowing up to 48–72 hours for it to fully settle into its final shape and comfort level.

Yes, you can usually sit on the sofa shortly after unboxing. However, the sofa may continue to soften, settle and expand over the first couple of days.

Minor wrinkles, creasing, softening, settling, or shape variation after unboxing is normal for a compressed sofa. This should reduce as the fabric and foam settle.

It is incredibly durable and designed for heavy everyday use. It takes a 10-ton press to condense your sofa down into its compact packaging, and our high-resilience materials are specifically selected for their ability to recover quickly and maintain their structural integrity over time.

Dimensions, Boxes & Setup

Each product page includes the full sofa dimensions, including width, depth, and height.

We recommend measuring your room before ordering to make sure the sofa suits your space.

Box dimensions vary depending on the sofa model and configuration.

Each product page includes the number of boxes and box dimensions so you know what to expect before delivery.

Forme sofas are designed to be easier to move through tight spaces than traditional sofas. Please check the box dimensions on the product page and compare them with your doorways, lifts, stairwells, or hallways before ordering.

No tools are required. Your Forme sofa is designed for simple setup at home. Once unboxed, place the sofa in position, allow it to expand, and let it settle into shape over the first few days.

Comfort & Materials

Yes. Forme sofas offer uncompromising, full-size comfort. They are made for everyday luxury, combining support, softness, and durability in one seamless design.

Our sofas are built with deep, high-resilience foam comfort. They are designed to feel relaxed, comfortable, and supportive.

Each product page includes fabric details, colour information, and close-up images so you can see the texture and finish before ordering.

We recommend regular vacuuming with a soft brush attachment and cleaning spills as soon as possible. Specific care instructions are provided for each sofa, and must be followed to maintain your warranty.

Delivery

Forme Living Co currently delivers within Australia only. We deliver Australia-wide where our delivery network allows, although some regional or remote postcodes may not be serviceable. Delivery options and fees will be shown at checkout.

For full delivery areas, timeframes, fees and service details, please see our Shipping & Delivery Policy.

Standard delivery is included for many eligible metro and eastern-state delivery areas and will be shown at checkout where available.

Some locations, including WA, TAS, NT, regional, remote, island or hard-to-service areas, may incur an additional freight contribution or require a separate delivery quote due to higher freight costs.

If your postcode is outside our standard delivery network, or if an updated delivery quote is required, we’ll contact you before dispatch. You can choose to proceed or cancel your order for a full refund.

For full delivery areas, timeframes, fees and service details, please see our Shipping & Delivery Policy.

Yes. Free Click & Collect is available by appointment from our Kingsgrove, NSW warehouse. Once your order is ready, we’ll contact you with collection details. Please ensure you bring a suitable vehicle and any help needed to safely load your order.

In-stock items are usually dispatched within 1–2 business days. Estimated delivery timeframes are 1–3 business days for Sydney metro, 3–7 business days for other metro areas, and 5–12 business days for regional areas after dispatch.

For full delivery areas, timeframes, fees and service details, please see our Shipping & Delivery Policy.

Yes. Eligible Sydney metro orders placed before 12pm on a business day may be available for next-business-day delivery.

Our standard delivery service is to your front door or ground floor entry point. Delivery does not include carrying items upstairs, room placement, assembly, unboxing or packaging removal unless arranged separately.

Deliveries may require a signature unless you provide Authority to Leave instructions. If you choose Authority to Leave, your order may be left in a safe place at your own risk.

For eligible Sydney metro orders, we may offer the option to select or request a preferred delivery date. For deliveries outside Sydney metro, exact delivery dates cannot be guaranteed, but tracking will be provided once your order has been dispatched.

If a product is listed as a pre-order or waitlist item, this means you are reserving stock before it is available for immediate dispatch. The product page will clearly show whether the item is a pre-order and when it is expected to ship.

Pre-order items will dispatch according to the timeframe shown on the product page. For our upcoming July drop, you will receive updates as your order progresses and once your sofa is ready for delivery.

Returns, Warranty and Support

Our 30-Day Comfort Guarantee gives you time to try eligible Forme Living Co furniture at home.

It applies to eligible sofas, accent chairs, ottomans and sofa modules that have been unboxed and used in a normal home environment.

Because compressed furniture needs time to expand, settle and take shape, we ask that you try your item for at least 14 days before requesting a Comfort Guarantee return.

If it is not the right fit, you can request a return within 30 days of delivery, provided the item meets our return conditions.

Please see our full 30-Day Comfort Guarantee for eligibility, return conditions and fees.

If your item is completely unopened, unused and still in its original intact packaging, you may request an unopened boxed return within 30 days of delivery.

Return transport for unopened boxed returns is the customer’s responsibility.

For full return details, including eligibility, return conditions, fees and how to request a return, please see our Returns Policy.

For unboxed 30-Day Comfort Guarantee returns, you can choose the return option that works best for you.

If you choose store credit, we’ll waive the $149 unboxed return fee.

If you choose a refund to your original payment method, a $149 unboxed return fee will apply.

For unopened boxed returns, customers are responsible for arranging and covering return transport.

Any separate original delivery or shipping fee is non-refundable, unless required under Australian Consumer Law.

For full return details, including eligibility, return conditions, fees and how to request a return, please see our Returns Policy.

For an unboxed 30-Day Comfort Guarantee return, no. Once compressed furniture expands, it may not fit back into its original box.

For an unopened boxed return, yes. The item must be unused, unopened and still in its original intact packaging.

No. Once unpacked and expanded, the furniture cannot be recompressed back into its original box.

Please check product dimensions, box dimensions, delivery access and room measurements carefully before ordering.

Returned items need to be clean, complete, undamaged and suitable for resale.

Returns may be declined if the item has stains, odours, pet hair, pet damage, smoke exposure, mould, missing parts, heavy use, misuse or damage.

For full return details, including eligibility, return conditions, fees and how to request a return, please see our Returns Policy.

Please contact us within 48 hours of delivery where possible at hello@formeliving.com.au.

Include your order number and clear photos of the packaging, product and issue so we can review it quickly.

Yes. We offer a 5-Year Limited Warranty on sofas, accent chairs, ottomans and sofa modules.

Smaller accessories, add-ons, removable covers, care items and other non-structural products come with a 1-Year Limited Warranty unless stated otherwise on the product page.

Please see our Warranty page for full terms and exclusions.

The warranty does not cover change of mind, comfort preference, normal wear and tear, stains, odours, pet damage, accidental damage, misuse, poor care, improper cleaning, commercial use or damage caused by moving or storage.

Minor wrinkles, creasing, softening or shape variation can be normal after unboxing. Please allow up to 48–72 hours for your furniture to fully expand and settle.

Please see our Warranty page for full terms and exclusions.