Help & FAQs

About Forme Living Co.

Forme Living Co. is an Australian ecommerce furniture brand creating elevated, modern sofas for real homes, apartments and everyday living. Our sofas are delivered compressed in compact boxes, making them easier to move, deliver and set up than traditional bulky furniture.

Forme sofas are designed to combine considered style, comfort, and easier delivery. Instead of arriving as one large, difficult-to-move piece, our sofas are carefully compressed and securely packed into compact, manageable boxes. This means effortless delivery through tight lifts, awkward stairwells, and narrow corridors.

Compression Technology & Expansion

A compressed sofa is carefully vacuum-packed using specialised compression technology so it can be delivered in smaller, easier-to-handle boxes. Once unpacked, it begins expanding immediately and gradually returns to its intended shape.

Our sofas are designed using high-resilience foam that can be carefully compressed for transport while retaining its ability to recover.

Once the packaging is removed, air begins returning to the foam and the sofa starts expanding straight away. It will continue to soften, settle and take shape over the following 48–72 hours.

Not necessarily - and this is completely normal.

When first unpacked, your sofa may appear flatter, firmer, uneven or more creased than the product imagery. Most of the shape returns relatively quickly, with the foam and upholstery continuing to settle over the next few days.

Gently shaping the cushions and steaming the upholstery can help speed up this process.

Your sofa begins expanding immediately after unboxing, but the exact recovery time can vary depending on factors such as room temperature, airflow and how long the sofa has been compressed.

Allow approximately 48–72 hours for the foam and upholstery to fully settle into their intended shape and comfort level.

Yes. Your sofa can be used shortly after unboxing while it continues to expand and settle.

It may feel slightly firmer or look less full initially, with the comfort and shape continuing to develop over the first couple of days.

Yes. Temporary wrinkles, creases and compression marks are a normal result of vacuum packaging and are not usually a sign of a fault.

These will soften as the sofa expands and the upholstery relaxes.

For faster results, we recommend gently steaming the fabric with a garment steamer.

Gentle heat and moisture help relax the upholstery and compressed materials, allowing creases to release and helping the sofa settle into shape more quickly.

You may notice an improvement almost immediately, particularly in areas with visible folds or compression marks.

Use a garment steamer with gentle, continuous sweeping motions across the upholstery.

Keep the steamer moving and avoid holding it directly against the fabric or saturating any one area. Work gradually over visible creases while gently shaping and plumping the sofa.

Always allow good airflow around the sofa while it continues to expand.

For the best result:

Remove all plastic packaging as soon as the sofa is unpacked.
Allow plenty of airflow around each section.
Gently shape and plump compressed areas by hand.
Use a garment steamer to help relax stubborn creases.
Keep the sofa in a comfortably warm, well-ventilated room.
Allow up to 72 hours for the sofa to fully settle.

No. Our sofas are designed specifically for compressed delivery and use high-resilience materials selected for their ability to recover after compression and maintain their shape through everyday use.

Compression is part of the delivery process and does not change the way the sofa is intended to perform once fully expanded.

Dimensions, Boxes & Setup

Each product page includes the full sofa dimensions, including width, depth, and height.

We recommend measuring your room before ordering to make sure the sofa suits your space.

Box dimensions vary depending on the sofa model and configuration.

Each product page includes the number of boxes and box dimensions so you know what to expect before delivery.

Forme sofas are designed to be easier to move through tight spaces than traditional sofas. Please check the box dimensions on the product page and compare them with your doorways, lifts, stairwells, or hallways before ordering.

No tools are required. Your Forme sofa is designed for simple setup at home. Once unboxed, place the sofa in position, allow it to expand, and let it settle into shape over the first few days.

Comfort & Materials

Yes. Forme sofas offer uncompromising, full-size comfort. They are made for everyday luxury, combining support, softness, and durability in one seamless design.

Our sofas are built with deep, high-resilience foam comfort. They are designed to feel relaxed, comfortable, and supportive.

Each product page includes fabric details, colour information, and close-up images so you can see the texture and finish before ordering.

We recommend regular vacuuming with a soft brush attachment and cleaning spills as soon as possible. Specific care instructions are provided for each sofa, and must be followed to maintain your warranty.

Delivery

Forme Living Co delivers Australia-wide, to all Australian postcodes.

Delivery options and applicable shipping fees will be shown at checkout based on your delivery address.

For full delivery areas, timeframes, fees and service details, please see our Shipping & Delivery Policy.

Delivery fees are calculated based on your delivery address and will be shown at checkout. Shipping costs may vary depending on your postcode, location and freight requirements.

Some locations, including WA, TAS, NT, regional, remote, island or hard-to-service areas, may incur an additional freight contribution or require a separate delivery quote due to higher freight costs.

If your postcode is outside our standard delivery network, or if an updated delivery quote is required, we’ll contact you before dispatch. You can choose to proceed or cancel your order for a full refund.

For full delivery areas, timeframes, fees and service details, please see our Shipping & Delivery Policy.

Yes. Free Click & Collect is available by appointment from our Erskine Park, NSW warehouse.

Once your order is ready, we'll contact you with collection details. Please wait for confirmation before arriving and ensure you bring a suitable vehicle and any help required to safely load your order.

In-stock orders are generally dispatched within 1–2 business days. Orders placed before 10am on a weekday may be eligible for same-day dispatch and next-business-day delivery to selected east coast areas.

Once dispatched, estimated transit times are generally:

Sydney metro: 1–2 business days
Melbourne & Brisbane metro: 1–2 business days
Adelaide metro: 2–3 business days
Perth metro: 5–7 business days
Tasmania & Northern Territory: approximately 5–9 business days
Regional & remote areas: allow additional time depending on postcode

These timeframes are estimates only and begin once your order has been dispatched. Delivery times can vary due to location, freight volumes, weather, public holidays and other courier network conditions.

Once your order is on its way, you'll receive tracking details from Direct Freight Express, including the scheduled delivery date for your consignment.

Yes. Orders placed before 10am on a weekday may be eligible for next-business-day delivery to selected east coast areas.

Availability depends on your delivery postcode, stock availability and courier capacity. Where available, the applicable delivery option will be shown at checkout.

Our standard delivery service is to your front door or ground-floor entry point.

Delivery does not include carrying items upstairs, into a specific room, assembly, unboxing or packaging removal unless arranged separately.

Our sofas arrive compressed in compact boxes to make receiving and moving them into your home easier.

Our deliveries generally operate under Authority to Leave where there is a safe and suitable place for the courier to leave your order.

Please ensure there is a secure, weather-protected area available at the delivery address.

If the courier is unable to safely leave the order or complete the delivery, the order may be returned to the depot and redelivery fees may apply.

Tracking information will be provided once your order has been dispatched.

Unfortunately, we cannot guarantee or schedule delivery for a specific date.

Once your order has been dispatched, you'll receive tracking information so you can follow its progress with the courier.

If you would like us to hold the dispatch of your order until a certain date, please email us at hello@formeliving.com.au as soon as possible after ordering. We'll do our best to accommodate your request provided the order has not already been dispatched.

If a product is listed as a pre-order, you are reserving stock before it becomes available for immediate dispatch.

The product page will clearly show when an item is available for pre-order along with its current estimated dispatch timeframe.

Pre-order items are expected to dispatch according to the timeframe shown on the product page.

Pre-order dates are estimates and may be subject to change due to shipping schedules, port clearance, production delays or other circumstances outside our control.

If there is a significant change to the expected dispatch timeframe, we'll keep affected customers updated by email.

Returns, Warranty and Support

Our 30-Day Comfort Guarantee gives you time to try eligible Forme Living Co furniture at home.

It applies to eligible sofas, accent chairs, ottomans and sofa modules that have been unboxed and used in a normal home environment.

Because compressed furniture needs time to expand, settle and take shape, we ask that you try your item for at least 14 days before requesting a Comfort Guarantee return.

If it is not the right fit, you can request a return within 30 days of delivery, provided the item meets our return conditions.

Please see our full 30-Day Comfort Guarantee for eligibility, return conditions and fees.

If your item is completely unopened, unused and still in its original intact packaging, you may request an unopened boxed return within 30 days of delivery.

Return transport for unopened boxed returns is the customer’s responsibility.

For full return details, including eligibility, return conditions, fees and how to request a return, please see our Returns Policy.

For unboxed 30-Day Comfort Guarantee returns, you can choose the return option that works best for you.

If you choose store credit, we’ll waive the $149 unboxed return fee.

If you choose a refund to your original payment method, a $149 unboxed return fee will apply.

For unopened boxed returns, customers are responsible for arranging and covering return transport.

Any separate original delivery or shipping fee is non-refundable, unless required under Australian Consumer Law.

For full return details, including eligibility, return conditions, fees and how to request a return, please see our Returns Policy.

For an unboxed 30-Day Comfort Guarantee return, no. Once compressed furniture expands, it may not fit back into its original box.

For an unopened boxed return, yes. The item must be unused, unopened and still in its original intact packaging.

No. Once unpacked and expanded, the furniture cannot be recompressed back into its original box.

Please check product dimensions, box dimensions, delivery access and room measurements carefully before ordering.

Returned items need to be clean, complete, undamaged and suitable for resale.

Returns may be declined if the item has stains, odours, pet hair, pet damage, smoke exposure, mould, missing parts, heavy use, misuse or damage.

For full return details, including eligibility, return conditions, fees and how to request a return, please see our Returns Policy.

Please contact us within 48 hours of delivery where possible at hello@formeliving.com.au.

Include your order number and clear photos of the packaging, product and issue so we can review it quickly.

Yes. We offer a 5-Year Limited Warranty on sofas, accent chairs, ottomans and sofa modules.

Smaller accessories, add-ons, removable covers, care items and other non-structural products come with a 1-Year Limited Warranty unless stated otherwise on the product page.

Please see our Warranty page for full terms and exclusions.

The warranty does not cover change of mind, comfort preference, normal wear and tear, stains, odours, pet damage, accidental damage, misuse, poor care, improper cleaning, commercial use or damage caused by moving or storage.

Minor wrinkles, creasing, softening or shape variation can be normal after unboxing. Please allow up to 48–72 hours for your furniture to fully expand and settle.

Please see our Warranty page for full terms and exclusions.